Training and Support
Technical Support Guide


User Guides

Real Game user documentation

Real Game Quick Start Up Guide PDF  
Real Game 2006 User Guide PDF
Ways to use the Real Game grid PDF 

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Contact Mel for assistance

Before playing the Real Game, please consider the following:

Contact school IT support to ensure the game can be used.

To access the Real Game on-line you will need a computer and an internet connection.  While the Real Game will work over slower (dial up) connections, we recommend a broadband connection (512kb or faster).

If you do not have an internet connection then you can access most of the content on the Real Game CD. The CD can also be used in an emergency as a back-up during lessons.

To access the website or the CD we recommend the following software or settings:

  • 1GHz PC with broadband connection
  • 1024x768 screen resolution
  • Internet Explorer 6 running on Windows (PC) or
  • Mozilla Firefox 1.5 running on Windows (PC) or
  • Safari 1.2 running on OS X (Mac)
  • Adobe FLASH 8 and Reader 7 browser plugins

All the above software can be update freely from the relevant publishers’ websites. 

For the best experience we recommend the use of an Interactive Whiteboard or a Digital Projector.

Download Adobe Flash
Download Adobe Reader

What IT access will be available.

Login to the website before playing the game in the classroom to ensure there are no connectivity issues.

How will the game be played, online, off-line using a projector or OHP?

Which teachers will be involved in delivery?

Consider subject teachers involvement such as IT, maths etc.

Consider other personnel e.g. Connexions/Careers personnel, School resource Centre Manager.

Is training required?

Contact your local RG Trainer

Consider purchasing hard copy resources.

Check out which Learning Outcomes will be achieved.

Browser Plugins

The Real Game website uses Adobe Flash and Abobe Reader to deliver interactive learning activities and some supporting documentation. You can download both of these FREE browser plugins from Adobe.com:

Download Adobe Flash
Download Adobe Reader

If you are installing FLASH from Abobe.com and you experience an unsigned .cab error we suggest you try the following work around:

  • Go to Tools > Internet Options >Programs tab > Manage Add-on
  • Find the "Shockwave flash object and click Update ActiveX.
  • Accept the download  

Flash Check

Follow this link to check if you have Flash installed on your browser 

Printing Handouts

For best results when printing handouts, follow these guidelines:

If you are using Internet Explorer 6.0+ ensure all page margins are set to either 7.5 mm or 19.05 mm.

To check page margin settings go to Internet Explorer > File > Page Setup.

If you are using Internet Explorer 7 or Mozilla Firefox ensure you are printing at between 90% and 100%.   Depending on your setup, you may need to adjust settings in order to get the best results.

Go to Print > Print Preview and then set page scale to 90%, 95% or 100% in the toolbar at the top of the preview screen.

Note: You will need to do this each time you  want to print a page. If you want to change the default printing behaviour in Internet Explorer 7 you will need to install a hotfix from Microsoft.

The hotfix can be be downloaded from here:http://support.microsoft.com/kb/931768/en-us

This hotfix resolves several issues including the printing problem. However, once installed the registry will need to be changed. See:
http://support.microsoft.com/default.aspx/kb/932538/ 

In Firefox go to  File > Page Setup > Format and Options and set the print scale to the required % value.

Suggested baseline specification for using the Real Game with Citrix:

  • Citrix Presentation Server 4.5 advanced
  • 2 x Windows Application Servers     
  • 2 x Dual Core Xeon 5120 @ 1.86GHz Ultra fast 1066 MHz bus
  • 3 GB Ram
  • Hot Swap SCSI SAS 1 x 73.4GB 15k SAS HDD
  • CD-RW/DVD Combo drive
  • 1 Gb Ethernet

Hardware specification based on 15 students playing Real Game

Please disable all pop-up blockers BEFORE playing Real Game.

Technical Support Helpline - 0845 0740585

You should first contact your school technician to help with any access problems in school.

If your problem is not resolved then a technical helpline is available for your school technician to ring 0845 0740585 - between 9.30 a.m. and 5.30 p.m. weekdays.