Training and Support
Frequently Asked Questions
What do I do if I have lost my login details?
Attempt to log in from the home page and follow the prompts on screen when access is denied.
What is the best way to play the Real Game?
It is recommended that the game is played on-line with teachers using an interactive whiteboard. However, the game has been designed to be played off-line using the back–up CD of in class teacher presentations or traditionally using an OHP. Some features are not available when playing off-line.
Do you have to play the Real Game on-line?
No. It is recommended that the game is played on-line to take advantage of all the features offered. However, it can be played off-line using the back-up CD of in class teacher presentational material or traditionally with an OHP. Also see the Ways to Play chart (also included on the Real Game CD-ROM).
Do students need to have access to an individual PC to play the game?
No. Students are able to use printed or purchased handouts to play the game. Students can access the interactive worksheets on-line out of school if teachers wish to set on-line homework.
Can I use the resource in an IT suite?
Yes. Most of the game can be used on-line individually by students. Certain lessons where group working is the main feature do not offer individual on-line work.
Can I use e-learning credits to purchase the resource?
Yes. See your school's eLC budget holder, and tick the eLC box on the order form.
What IT specification will I need?
The Technical Support guide shows the ideal IT specification required to play the game and use the resource.
Do I need to install software?
No. The Real Game resource is web-based software. You may need to update your browser or plugins, depending on the age of your system. See your school technician who should check the Technical Support guide.
Who can help me with any IT problems?
You should contact your school technician to help with any access problems in school.
Is there any support for the school IT Technician?
Yes. There is an on-line Technical Support guide on the website in the Training and Support section. If your problem is not resolved from the guide then a helpline is available – 0845 0740585 during normal office hours.
What happens if my internet link goes down during class?
A back-up CD is provided which will allow access to the in class presentational material and interactive games.
My back-up CD does not work. What do I do?
On Windows the CD should autorun. If this does not happen, or you are using a Mac, double click the CD icon, then double click on index.html.
Do I need to photocopy materials as in the last game?
No. If you wish to play the game off-line handouts can be printed from the website. Alternatively pads of student handouts can be purchased separately.
Can I prepare lessons at home?
Yes. You will be able to prepare lessons at home, providing you have internet access. All lesson preparation is completed on-line.
Do I have to print handouts at home, when preparing my lesson?
No. There is a print queue facility to enable printing in school.
My school used the earlier version of the Real Game. Will we need to be retrained on the new game?
No. There is a guide on the website Outline of changes from Real Game 2000 to 2006 showing the changes made to the game. The vast majority of the game remains as it was. However, Real Game Trainers may be offering awareness raising events. You should contact your local trainer for more information.
Will the Real Game Trainer be available to provide help and support?
Yes. The network of Real Game trainers is in place to provide local support and training to schools. See the Training and Support section to find your local contact.
Are the lesson plans included?
Yes. Detailed lesson notes with hints and tips for delivery are included. Also included are lesson proformas for teachers where information on differentiation can be inserted and retained for their class.
How do I prepare to use the game?
Each lesson has a quick reference guide to show what you need to prepare and familiarise yourself with before the lesson. Lesson 1 contains information about setting up the game.
Can I use parents/ carers to enhance student learning?
Yes. The game is an excellent resource for involving parents and members of the community both in class and at home. The game is about life which enables parents/carers to be more involved in the activities and learning of students.
Can colleagues be used to support the learning?
Yes. The game can be used across the personal development agenda, CEG, PSHE, Citizenship and involve other subject teachers such as maths and IT.
Can I involve members of the community?
Yes. The game lends itself to inviting different members of the community to share their experiences and support the learning of students, in particular members of the business community.
